De SOI respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how De SOI collects, uses, stores, shares, and protects personal data when you make a purchase or contact us through our website, e-commerce platforms, social media, and official customer service channels.

This Policy is established in accordance with applicable laws on personal data protection, including the Law on Personal Data Protection No. 91/2025/QH15 and its implementing regulations.

1. Personal Data We Collect

Depending on how you interact with De SOI, we may collect the following information as necessary:

• Contact and delivery information: Full name, phone number, email address (if provided), and delivery address.
• Order information: Products purchased, order number, transaction history, payment status, and information necessary to provide order support.
• Communication information: Messages, feedback, support requests, complaints, and images or videos that you voluntarily provide to De SOI.
• Technical information: If you visit our website, the system or technology service providers may collect certain technical information such as your IP address, device type, access data, or cookies, depending on the website settings.

De SOI does not ask you to provide your password, OTP code, or CVV/CVC security code. When making payments through an e-commerce platform or payment partner, payment information is processed in accordance with the procedures and policies of that provider. De SOI may receive information regarding payment status or transaction codes for the purpose of confirming orders.

2. Purposes of Data Use

De SOI uses personal data to the extent necessary to:

• Receive, confirm, process, and deliver orders.
• Provide customer support, receive feedback, and handle return, exchange, or complaint requests.
• Send information regarding orders, services, or relevant policy changes.
• Send news, promotions, and marketing communications when you have consented to receive such information.
• Evaluate and improve the quality of our products and services.
• Fulfill legal obligations or lawful requests from competent authorities.

3. Sharing Data with Third Parties

De SOI does not sell or rent your personal data. We only share necessary data with relevant parties for the purposes described above, including:

• Delivery providers: To deliver orders and handle issues arising during the delivery process.
• E-commerce platforms and payment partners: To receive orders, process payments, and support transactions.
• Technology service providers: May assist with website operations, data storage, or customer service to the extent necessary.
• Competent government authorities: When De SOI is legally required to provide information in accordance with applicable law.

Parties receiving shared data are responsible for processing the information within the scope of their services and in accordance with applicable laws.

4. Data Retention and Security

De SOI retains data for as long as necessary to fulfill the purposes described in this Policy, process your requests, and comply with legally required data-retention obligations. When the data is no longer necessary, it will be deleted or otherwise handled in accordance with applicable regulations, unless the law requires continued retention.

De SOI implements appropriate administrative and technical measures to protect personal data, restrict access to what is necessary, and minimize the risk of loss, misuse, or unauthorized disclosure. Please note that transmitting data over the Internet may involve risks, and no electronic transmission method can guarantee absolute security.

5. Your Rights Regarding Personal Data

You may exercise your rights regarding personal data in accordance with applicable law, including:

• The right to know about the processing of your personal data.
• The right to provide or withdraw consent to the extent permitted by law.
• The right to request access to, correction of, or provision of personal data.
• The right to request deletion of data or restriction of data processing in cases provided by law.
• The right to object to the processing of personal data as permitted by law.
• The right to file complaints or request competent authorities to protect your lawful rights and interests.

You may submit a request using the contact information provided in Section 7. Certain data may need to be retained where required by law or where necessary to resolve an ongoing transaction, dispute, or complaint.

If you do not wish to receive marketing communications, you may request that De SOI stop sending such communications through our contact channels.

6. Children’s Personal Data

Individuals under 16 years of age are considered children under Vietnamese law. If De SOI becomes aware of data relating to an individual under 16, the processing of such data will be carried out in accordance with the regulations applicable to children. Where required by law, a parent or legal representative must provide or confirm the necessary consent.

Parents or legal representatives may contact De SOI to submit requests concerning a child’s personal data.

7. Contact Information for Data Requests

To submit questions, requests to modify or delete data, withdraw consent, or complaints concerning privacy rights, please contact:

• SCENTIA TMDV JOINT STOCK COMPANY
• Address: 94 Street 79, Tan Hung Ward, Ho Chi Minh City, Vietnam
• Customer Service Hotline: 098 218 00 02
• Support Email: desoiparfumcontact@gmail.com

De SOI may update this Policy when necessary. Updated content will be published through De SOI’s official channels.