POLICIES AND OBLIGATIONS OF BUYERS AND SELLERS

I. GENERAL PROVISIONS

This Policy sets out the rights and obligations of Buyers and Sellers when participating in product purchase and sale transactions on the De SOI website (hereinafter collectively referred to as the “Website”).

By accessing, registering an account, or conducting a transaction on the Website, the Buyer/Seller is deemed to have read, understood, and agreed to the entire contents of this Policy and other relevant policies published on the Website.

Transactions conducted on the Website are subject to applicable Vietnamese laws and regulations, including but not limited to the Law on Commerce, the Law on Protection of Consumer Rights, the Law on E-Commerce No. 122/2025/QH15, Decree No. 248/2026/ND-CP, and relevant implementing, amending, or supplementary regulations (if any).

II. RIGHTS AND OBLIGATIONS OF THE SELLER

1. Seller’s Rights

• To provide, introduce, and sell lawful products on the Website within the scope of the business’s permitted activities.
• To refuse or cancel an order in the following circumstances: (i) the order information is incomplete or inaccurate; (ii) there are signs of fraud, unlawful activity, or violations of Website policies; (iii) the product is out of stock or a force majeure event occurs as provided by law.
• To request the Buyer to provide information necessary to complete the transaction.

2. Seller’s Obligations

• To provide truthful, complete, and accurate product information before entering into a transaction, including product name, characteristics, uses, ingredients/materials, instructions for use/storage, origin (if applicable), selling price and related costs (if any), delivery conditions, and return/exchange or warranty policies (if applicable).
• To ensure that product quality conforms to the descriptions and commitments provided and to comply with applicable laws concerning product quality, labeling, advertising, and promotions (if any).
• To fulfill delivery obligations within the agreed time and to the agreed location, and to provide delivery documents/evidence in accordance with the Website’s procedures.
• To receive and handle Buyer feedback and complaints in accordance with the policies published on the Website and cooperate in resolving disputes that may arise.
• To protect the Buyer’s personal information in accordance with the Website’s Privacy Policy and applicable laws.

III. RIGHTS AND OBLIGATIONS OF THE BUYER

1. Buyer’s Rights

• To receive complete information about products and transaction terms before placing an order.
• To choose from the payment methods supported by the Website and receive payment instructions where necessary.
• To request assistance and clarification, submit complaints regarding products/services, and request resolution in accordance with applicable regulations.
• To have personal information protected in accordance with the Website’s Privacy Policy.
• To request returns, exchanges, or warranty services (if applicable) in accordance with the policies published on the Website.

2. Buyer’s Obligations

• To provide accurate and complete information when placing an order (full name, phone number, delivery address, and email if available) and take responsibility for the information provided.
• To make full and timely payment using the selected payment method and comply with the payment instructions of the Website/payment service provider.
• To inspect the condition of the package upon receipt (including the seal, quantity, and product condition) in accordance with the Website’s delivery inspection procedures and promptly notify the Website if any irregularities are detected.
• Not to use the Website for fraudulent purposes, scams, unlawful activities, or activities that adversely affect the operation or reputation of the Website or Seller.
• To comply with these Terms of Use and other policies published on the Website.

IV. TRANSACTION PROCESS, ORDER REVIEW, AND CONFIRMATION

Before completing an order, the Buyer has the right to review all order information, including products, quantities, prices, promotions/discounts (if any), shipping fees, and delivery information, and may edit the necessary information through the Website interface.

An order will only be recorded after the Buyer performs the order-confirmation action, such as clicking the “Confirm Order/Place Order” button.

The purchase and sale transaction is considered established when the Website/Seller sends the Buyer a successful order confirmation via email, message, or a notification displayed on the system.

In the event of an error concerning price, product information, or inventory status, the Seller will contact the Buyer to agree on an appropriate resolution, such as adjusting or canceling the order, before delivery is carried out.

V. COMPLAINT AND DISPUTE RESOLUTION

All complaints arising during the transaction process will be prioritized for resolution through negotiation and mediation in a spirit of cooperation.

The Buyer is requested to provide relevant information/evidence, including the order number, invoice, photos/videos, product condition, and communications with Customer Service, to support the verification and resolution process.

If no agreement can be reached, the dispute will be resolved in accordance with applicable Vietnamese law by the competent authority.

VI. EFFECTIVENESS AND UPDATES

This Policy takes effect from the date it is published on the Website.

The Website reserves the right to modify or update this Policy when necessary. Any changes will be publicly announced and will take effect from the time of publication.

The Buyer’s/Seller’s continued use of the Website after the Policy has been updated constitutes acceptance of the amended content.